At Roganic Hong Kong, we collect information to enhance your experience and ensure efficient service. The type of information we gather depends on your interactions with us and the services you utilize. The following examples outline the information we may collect:

• Contact Information
  Name, email address, mailing address, and phone number.
• Payment Information
  Payment card numbers, billing address, and bank account information.
• Demographic Data
  Age, gender, country, and preferred language.
• Reservation Information
  Details related to your reservation, including property, dates of stay, and services purchased.
• Special Requests
  Information necessary to accommodate your specific needs.
• Loyalty Program Data
  Member information, online account details, and any affiliations with frequent flyer or travel partner programs.
• Correspondence Records
  Copies of communication if you contact us.
• Interests and Preferences
  Information about your preferences and interests.
• Security Information
  Data collected through security systems such as CCTV and electronic key cards.
• Website Interaction Data
  Information about your interactions with our website.

We may also collect sensitive personal information under applicable laws (e.g., food allergies, medical conditions) only as permitted or required by law.

Information Collection Methods

1. Direct Input
   Information you provide when making a reservation or engaging with our services.
2. Automatic Data Collection
   Information collected automatically through your browser or mobile device when you visit our website.
3. Security Systems
   Data collected via security measures at our facilities.
4. Third-Party Sources
   Information obtained from travel agents, marketing partners, and other third parties.
5. Age Limitations
   We do not knowingly collect personal information from individuals under 18 without parental consent.

Roganic Hong Kong processes your information for various purposes, including:

• Reservation Fulfillment
  To complete your transactions and provide services.
• Communication
  To respond to inquiries and maintain correspondence.
• Internal Analysis
  For business purposes such as data analysis and service improvement.
• Administrative Notices
  To inform you about changes to our services or policies.
• Marketing Communications
  To share promotions and news related to Roganic Hong Kong.
• Legal Compliance
  To fulfill legal obligations and regulatory requirements.

The legal basis for processing your information includes your consent, service provision, legitimate interests, and compliance with applicable laws.

We use cookies and tracking tools to collect information about your interactions with our website. You can manage cookie preferences through your browser settings.

We implement appropriate security measures to protect your personal information from unauthorized access, loss, or alteration. These measures are regularly reviewed and updated.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or address any ongoing business needs.

For any inquiries regarding your personal data, you can contact us at:

Email: reservations@roganic.com.hk
Phone:+852 2817 8383
Address: Room 402, 4/F Lee Garden One, 33 Hysan Ave, Causeway Bay, Hong Kong

You have rights including access, rectification, and erasure of your personal data, which you can exercise by contacting us.

This privacy policy may be updated periodically. The effective date will be noted at the end of this document. Your continued use of our services constitutes acceptance of any changes to this policy.